The only vendor call
we never had to make
was the second one.
Callout manages appliance service across our entire Century City portfolio. Four hundred units. Every brand. One contract. Zero escalations in eighteen months.
Westside Property Advisors
Century City · Brentwood · West Hollywood
The Sub-Zero in Unit 1204 failed at 10:47 PM on a Friday. A Callout technician was on-site by 12:30 AM. The tenant never called the front desk — because Callout's remote diagnostics had already flagged the compressor fault four hours before the unit alarmed. That single response is why we renewed for a third year.
Margaret Holloway
Regional Director of Property Operations · 412 Units Under Management
How a Callout partnership
actually works.
Five phases. No jargon. Every step explained in plain language — because you have a building to run, not a vendor relationship to manage.
Onboarding Audit
We come to you. Every floor. Every unit.
Before a single work order is created, a Callout field auditor walks your entire property with your facilities manager. We document every appliance by location — not just brand and model, but installation date, recent service history, and any known issues your team has been managing around.
Appliance Cataloging
Every serial number. Every warranty. Every note.
Your portfolio becomes a living database. Every appliance in every unit is logged with brand, model, serial number, installation date, warranty status, and the full service history we capture during the audit. When a call comes in, our dispatch team already knows exactly what is in the unit before the technician arrives.
Priority Dispatch Tiers
The response time your tenants never see — but always benefit from.
Not every appliance failure is a crisis. Our tiered dispatch system ensures that a refrigerator outage in an occupied unit gets the same urgency treatment as a water line failure, while a dishwasher calibration issue is scheduled without disrupting your tenants. Every tier is contractually guaranteed.
Quarterly Reporting
The data your board will actually ask about.
Every quarter, your account manager delivers a full portfolio health report covering every service event, response time, first-call resolution rate, and cost-per-unit trend. The report is formatted for HOA board presentations and property management reviews — because we know who your audience is.
Contract Renewal
No surprises. No renegotiation theater.
Sixty days before your contract expires, your account manager schedules an annual review. We walk through the year's performance data, update the appliance registry for any unit changes, and present a renewal proposal based on your actual service volume — not a templated rate card. Clients who renew within 30 days of the proposal receive a locked rate for 24 months.
Every brand your
tenants chose.
Fourteen luxury appliance brands under one service agreement. No sub-contractors. No referrals. Our technicians are brand-certified in-house.
Every window is contractual.
Refrigeration failure, occupied unit
Cooking / dishwasher outage, occupied unit
Non-urgent service, vacant unit maintenance
A 20-minute call.
A protocol built for your portfolio.
Tell us about your portfolio and we'll prepare a service proposal specific to your building mix, brands, and response requirements — before the first call.
Schedule a Portfolio Review
We'll review your portfolio scope and prepare a service proposal before the call.
Download Our Service Level Agreement
The full SLA document covers every response time guarantee, escalation protocol, exclusion clause, and renewal term — formatted for your legal and procurement teams.
Document includes